Frequently Asked Questions

Pre Purchase

  • Do you offer refunds?

    A: Yes, we offer refunds in the event that there is an issue with the device or if the error is attributable to our side. As our devices are custom-made, they cannot be re-used or repaired. However, it's important to note that we highly recommend that each customer exercises caution and precision when uploading their design and providing the link. Ensuring the accuracy of your design and link is essential to guarantee the successful production of your customized device.

    We are committed to ensuring your satisfaction, and in cases where there's an error on our part, we will promptly address it to ensure your experience is as smooth as possible.

  • Do you add branding or logos to your devices?

    A: No, we do not add any branding or our logos onto any of our devices.

    We believe in providing you with the freedom to customize your devices according to your unique preferences and needs. Your design and content take center stage, ensuring that your device reflects your brand and style exclusively.

  • Do I have to use your biolink or services to use the device?

    A: No, you have the flexibility to program our devices to point directly to the specific link you prefer. Alternatively, you can use our own biolink/mini page link (, which offers dynamic link functionality. This feature allows you to change the links and QR codes dynamically and provides valuable analytics for your links. The choice is entirely yours, tailored to your needs and preferences.

    We're dedicated to ensuring that you have the freedom to customize your device usage according to your unique requirements.

  • Why do you recommend using a QR code in addition to NFC?

    A: We recommend using a QR code alongside NFC for several reasons. Firstly, while NFC is a powerful technology, some devices may have NFC functionality turned off, or it may not work due to technical issues. Additionally, older or more budget-friendly smartphones may not have NFC capabilities. Therefore, the QR code serves as a reliable backup, ensuring that users can access the content even if NFC is not an option. This dual approach guarantees accessibility and a seamless experience for all users, regardless of their device's capabilities.

    Our goal is to provide the most inclusive and user-friendly experience possible, and offering both NFC and QR code options ensures that all potential users can engage with your content effortlessly.

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